Ember Host is referred to as “Us”, “We”, and “Our”, and Clients as “Customer” “Client”, and “You”. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service. Your information will be used to facilitate our services.
If you have purchased a service or use our services from our website (https://ember.host), we collect, but not limited to, the following information:
We do not share this data with any third parties. Our websites may use third-party services for analytics and to aid us in providing our services.
- IP Address
- Email Address
- Payment Records
How do we use this information?
Client information is used to provide and improve our service. It is used for, but not limited to: ensuring our services are secure, prevent potential attacks, prevent fraud and fraudulent activity, detect and prevent technical issues, and to provide support.
We will protect your data and keep it secure to the best of our abilities. We are not liable to any damages caused by data leaks unknown to us.
European Citizens have the right to withdraw the consent from our User Agreement. Once you withdraw, you are no longer able to purchase a server, and we will not store your information. If you'd like to request your data, you may contact [email protected] and we will respond to you personally as soon as possible. The Distance Selling Act in the European Union states that European Citizens have the right to return digital products within 14 days for a full refund. This does not apply to any customers outside the European Union and/or non-citizens inside the European Union. You may be asked for verification to show proof of citizenship and/or residence.
Clients under 13
We do not knowingly provide services to anyone under the age of 13. If you are under the age of 13, please get a parent or guardian to use our services for you. If you’re a parent or guardian, and someone who’s under the age of 13 has shared information and data, we will remove information related to that person entirely.
What are my rights?
All Ember Host users and clients are to the following GDPR, COPPA, & UK GDPR complying rights: full knowledge of all data we store on you, the ability to retract any of your data, final say in whether your data is sold or not, and to prohibit us from accessing your data. If your services have been inactive for a reasonable amount of time, you may reach out to us to request the deletion of any data we are no longer required to keep.